"The most common reason ERP go-lives fail isn't technology — it's that users weren't actually ready to use it. Readiness isn't a checklist. It's a system: the right training, for the right people, at the right moment, with the right measurement to prove it worked."
Conducted stakeholder interviews across 14 business functions to map learning paths by user population, ensuring each of the 26,000 employees received training matched to their specific Workday responsibilities.
Partnered with workstream SMEs across Finance, HR, Supply Chain, and Research to design modular curricula aligned to what each function needed to do in the system — not generic Workday training.
Directed a 15-person global content team to produce 350+ validated learning assets — including simulations, job aids, and eLearning modules — in five months under a three-round QA cycle.
Developed and executed a comprehensive train-the-trainer program to prepare client-side SMEs to teach 26,000 users through go-live and hypercare.
- Stakeholder interviews
- Needs assessment
- User population mapping
- Workstream analysis
- Curriculum design
- Content production
- SME partnership
- QA cycles
- Train-the-trainer execution
- Go-live support
- Hypercare coverage
- Adoption monitoring
- Support ticket analysis
- Continuous improvement